Last updated: July 2026
Veitch Ops ("we", "us", "our") provides remote dispatch cover for independent taxi, private hire, courier and logistics operators. This page explains what personal information we collect through this website, why, and what your rights are.
When you submit the enquiry form on this site, we collect whatever you enter into it — typically your name, company name, phone number, email address, the dispatch system you use, roughly how much cover you need, and any message you include. We don't collect anything beyond what you choose to submit.
Solely to respond to your enquiry and, where relevant, prepare a quote for dispatch cover. We don't use it for marketing lists, and we don't sell or rent it to anyone.
We process this information under legitimate interests — responding to a business enquiry you've initiated is a reasonable and expected use of the details you've provided for that purpose.
Form submissions are processed by Netlify, our website hosting provider, purely as the technical mechanism that delivers your enquiry to us — they don't use your information for their own purposes. Beyond that, only Ben Veitch, as the operator of Veitch Ops, has access to your details.
We keep enquiry details for as long as reasonably needed to respond to you and, if you become a client, for the duration of that working relationship plus a reasonable period afterwards for our own records. If nothing comes of an enquiry, we won't hold onto it indefinitely.
Under UK GDPR, you have the right to ask what information we hold about you, ask us to correct it, ask us to delete it, and object to how it's used. To exercise any of these, just email us — see below.
Questions about this policy, or a request relating to your data, can be sent to info@veitchops.co.uk.