Not a generic answering service. Real dispatch work, done inside your existing system, by someone who's actually run a desk.
Every booking that comes in gets logged straight into your system, allocated to the right driver based on who's available and where they are, and confirmed back to the customer. If a driver's running behind or a job needs reassigning mid-shift, that gets sorted in real time rather than queued up for whoever's next free.
Evenings, weekends, school-run peaks, or a Friday night where you're suddenly three drivers and a controller short. Cover can be arranged for a single shift, a regular recurring slot, or genuine last-minute cover when someone's called in sick with no notice at all.
Someone asking where their taxi's got to. A customer unhappy about a late pickup. An account holder querying an invoice. These get handled properly, not brushed off — a complaint dealt with badly costs you a repeat customer, and that matters as much as answering the phone in the first place.
Distance jobs, account rates, out-of-area pickups. Quoted accurately and consistently, using whatever pricing structure your business already runs on — no guesswork, no under-quoting a job that then loses you money.
Autocab, iCabbi, Cordic, Magenta — whatever your dispatch platform is, the work happens inside it. No new software for your team to learn, nothing to migrate, no disruption while it beds in.
Want to see how this actually runs on your setup?
Book a free trial shift