Remote dispatch for firms who can't justify another full-time controller. Bookings answered, drivers allocated, customers handled — by people who've run a real dispatch desk, not a call centre script.
A missed call isn't a missed call. It's a fare that just booked with someone else. Every unanswered ring during a busy shift, a night out short-staffed, or a lunch break is money walking to a competitor.
Working through whatever dispatch system you already run — nothing new to install, nothing to migrate.
Evenings, weekends, lunch cover, or full overflow — tell us where the calls are being missed.
No new software for your team to learn. We dispatch through what you already use.
One shift, no obligation, no invoice, so you can judge the standard before agreeing to anything.
Every setup's different — shift count, which system you run, how urgent the gap is. Send over the details and you'll get a quote built around your actual shift, not a flat rate card.
Fill in a few details below and we'll come back with a proper quote within 24 hours — no obligation, no pressure on the phone.
You're not handing your phones to people who simply read from a script. We bring more than 15 years of hands-on experience within the UK private-hire industry, with extensive knowledge of how busy taxi operations work from the inside.
We've taken bookings, allocated drivers, managed corporate accounts, quoted journeys and handled complaints when things haven't gone to plan. We understand how quickly pressure builds when calls are stacking up, drivers need answers and the desk is suddenly a controller down.
Veitch Ops gives you experienced operational cover from a small, dependable team that understands the job, adapts to your existing systems and knows what it takes to keep a busy shift moving.
— Ben Veitch, Founder of Veitch Ops