Everything you might want to know before registering your interest. Open only the sections you need.
Depending on the client and the shift, an assignment may include:
The exact duties, systems, timing, access and escalation arrangements are confirmed before each assignment.
Approved suppliers may receive individual assignment opportunities. Each offer sets out the assignment reference, date and time, expected duration, duties, required systems, preparation requirements, fee, invoicing arrangements, cancellation terms and escalation contact.
You can accept or decline any assignment. There is no obligation on Veitch Ops to offer assignments and no obligation on you to accept them.
Assignments are completed remotely using an agreed secure setup and the client’s authorised systems.
You’ll need a private working environment where client calls and personal data cannot be overheard or seen by others, and you must be able to work the agreed UK shift times regardless of your own time zone.
Client software access is arranged only where required and authorised.
Suitable applicants complete realistic booking, customer-service and dispatch scenarios. These look at accuracy, telephone manner, listening, decision-making, written notes, escalation judgement and the ability to handle pressure.
Before assignments can be offered, successful applicants may need identity verification, references, evidence of relevant experience, right-to-work or right-to-operate checks, safeguarding awareness, data-security checks, confidentiality documentation, a supplier agreement and client-specific system authorisation.
Booking and dispatch work may require evidence of a recent Basic DBS check, and inclusion on a client operator’s booking and dispatch staff register. Outsourcing dispatch does not remove a client operator’s safeguarding responsibilities, so these checks protect everyone involved.
At registration stage we only ask whether you would be willing to complete or present the required check. Please do not send criminal-record information, certificates or identity documents through this website.
Dispatch work means handling real customer and driver information. Approved suppliers sign confidentiality and data-security terms, and are expected to maintain strong practices around device security, screen privacy and information handling.
Client system access is granted only where authorised, and only for the duration it is needed.
The scope, timing and fee for each assignment are explained before it is accepted. Approved independent suppliers submit invoices in accordance with their supplier agreement.
We don’t pay per call. Veitch Ops is building a quality-led service, and we don’t want incentives that encourage rushed calls or poor after-call work.
Veitch Ops works remotely and welcomes interest from experienced dispatch professionals in different countries. You must be able to communicate professionally in English, understand UK private-hire operations, work the agreed UK shift times and meet our security and connectivity requirements.
Some client systems contain UK personal information. Overseas access may require additional contractual, security or data-transfer safeguards. We’ll confirm what is required before an assignment is offered.
We can’t promise that every country can automatically be onboarded — international contracting, client approval, system access and data-protection requirements are checked during onboarding.
These opportunities are intended to be independent supplier assignments rather than guaranteed employment. In practice that means no guaranteed assignments, no obligation to accept work, assignments offered individually with the fee agreed beforehand, suppliers invoicing Veitch Ops, and suppliers remaining free to work for other businesses.
Employment and tax status depend on the eventual written agreement and how the working arrangement operates in practice, so nothing here should be taken as confirmation of a particular status for any individual.
Is this employment? Opportunities may be offered on an independent supplier basis, subject to a written agreement and the reality of the working arrangement. Employment and tax status depend on the eventual written agreement and how the arrangement operates in practice, not on the label used here.
Are assignments guaranteed? No. Registering or becoming approved does not guarantee assignments, minimum hours or income.
Do I have to accept work? No. Individual assignments may be accepted or declined.
Can I work for other businesses? Yes, subject to confidentiality and data-security obligations.
Is registration the same as approval? No. Registration is an expression of interest. We may decide not to progress an application, and we’re not obliged to provide assignments.